Grievance Redressal

Version 1.0 · Template — have it reviewed by your legal counsel before launch.

Grievance Officer: Grievance Officer, Project Carbon (grievance@projectcarbon.in)
Address: Sector V, Salt Lake, Kolkata, West Bengal 700091

Acknowledgement within 24 hours; resolution within 15 days for platform issues (IT Rules 2021) and within the DPDP timelines for personal-data requests. Consumer complaints can also be filed on the National Consumer Helpline (1915) / e-Daakhil.